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Portfolio overview

smoothfix
Panel Builder
🔔
3
JD
John Davies
Overview
📋All Claims47
⚠️Requires Action8
📅Updates Due5
By Stage
📥Lodgment5
🔧Make Safe8
💨Restoration12
📝Assessment7
🏗️Rebuild11
✅Complete4
Insurers
🏢Suncorp18
🏢IAG15
🏢Allianz9
🏢QBE5

Claims

47 active claims across 4 insurers

Active Claims
47
↑ 3 this week
Avg Days to Complete
34
↓ 2 days vs last month
Awaiting Assessment
7
3 overdue
Updates Due Today
5
14-day compliance
Property / Claim
Stage
Peril
Insurer
Days
42 Riverside Drive, Goodna QLD
CLM-2024-001847 · Sarah Mitchell
Restoration
Flood
Suncorp
12
→
15 Mountain View Rd, Toowoomba QLD
CLM-2024-001832 · James Chen
Assessment
Storm
IAG
18
→
8 Banksia Court, Springfield QLD
CLM-2024-001856 · Maria Rodriguez
Make Safe
Fire
Allianz
3
→
221 Pacific Highway, Oxenford QLD
CLM-2024-001798 · David Thompson
Rebuild
Flood
Suncorp
45
→
17 Wattle Street, Ipswich QLD
CLM-2024-001861 · Emma Williams
Lodgment
Storm
QBE
1
→
93 Creek Road, Bundamba QLD
CLM-2024-001812 · Michael Brown
Complete
Flood
IAG
62
→
← Back to Claims

42 Riverside Drive, Goodna QLD

CLM-2024-001847·Flood·Suncorp
Lodgment
5 Jan
Make Safe
7 Jan
Restoration
In Progress
Assessment
—
Rebuild
—
Complete
—
💡
Restoration Stage
What needs to happen now

Property is being dried. Monitor daily moisture readings until below 15%. Once complete, schedule assessment.

✓
Restoration crew dispatched
✓
Equipment placed (6 dehu, 4 air movers)
Daily moisture readings logged
Moisture target reached (<15%)
Drying certificate obtained
Assessment scheduled
⚠️
14-Day Update Due in 2 Days
GICOP requires updates every 14 days. Use AI to draft the letter.
Quick Actions
📝Draft 14-day update
📞Log call
📊View moisture trend
📅Schedule assessment
Documents
📄
Drop files or click to upload
PDF, JPG, PNG up to 25MB
Activity
Moisture reading: 18%
Today, 9:15 AM · DryTech
Insured confirmed access for tomorrow
Yesterday, 2:30 PM · You
Moisture reading: 24%
Yesterday, 9:00 AM · DryTech
Restoration started - 6 dehumidifiers placed
15 Jan, 10:45 AM · DryTech
Stage changed: Make Safe → Restoration
15 Jan, 10:30 AM · You
Make Safe completed
7 Jan, 4:20 PM · RapidSecure
Insured
Name
Sarah Mitchell
Phone
0412 345 678
Email
[email protected]
Alt Contact
Partner: John
Claim Details
Claim #
CLM-2024-001847
Insurer Ref
SUN-8847291
Date of Loss
3 Jan 2024
Lodged
5 Jan 2024
Peril
Flood
Event
CAT-2401
Make Safe
Done
Contractor
RapidSecure
Completed
7 Jan 2024
Work Done
Tarped roof, isolated electrical, extracted 40cm water, removed carpet
Findings
Water ingress ground floor. Mud contamination. Subfloor affected.
Restoration
Active
Contractor
DryTech
Started
15 Jan 2024
Equipment
6 dehu, 4 air movers
Est. Complete
19 Jan 2024
Latest Reading
18% (target: <15%)
✨ Smoothfix AI
Current claim
42 Riverside Drive · Restoration · Day 12
📝Draft 14-day update letter
📞Script for frustrated insured
❓What happens after restoration?
📋Docs needed before assessment?
⚖️GICOP requirements for this stage
smoothfix
Contractor
DT
DryTech
My Jobs
📋Active4
📅Scheduled2
✅Completed28

Active Jobs

4 restoration jobs in progress

42 Riverside Drive, Goodna QLD
CLM-2024-001847 · Sarah Mitchell
Active
Started
15 Jan
Latest
18%
Target
<15%
78 Elm Street, Rocklea QLD
CLM-2024-001852 · Peter Johnson
Active
Started
16 Jan
Latest
28%
Target
<15%
12 River Road, Graceville QLD
CLM-2024-001849 · Lisa Wong
Active
Started
14 Jan
Latest
12%
Target
<15%
smoothfix
My Claim
SM
Sarah Mitchell
Restoration In Progress

Your property is being dried

Our team has dehumidifiers running to remove moisture. Current level is 18% - targeting below 15%.

Started45%Complete
What's Happening
Moisture reading: 18% (down from 24%)
Today, 9:15 AM
Equipment checked - all running
Today, 9:00 AM
Moisture reading: 24%
Yesterday, 9:00 AM
What's Next

Once moisture is below 15%, an assessor will inspect to determine repairs needed. We'll contact you to schedule.

Your Claim
Property
42 Riverside Drive, Goodna
Claim #
CLM-2024-001847
Date of Loss
3 Jan 2024
Type
Flood
Handler
John Davies
Contact
07 3000 1234
Messages
Hi Sarah, team on-site tomorrow 9am for moisture check. OK?
Yesterday · John
Yes works for us. Thanks!
Yesterday · You
smoothfix
Insurer
SC
Suncorp

Portfolio

18 claims with Demo Panel Builder

Active
18
Avg Days
32
↓ 4 vs benchmark
SLA
94%
Above target
Avg Cost
$47k
By Stage
Lodgment2
Make Safe3
Restoration5
Assessment3
Rebuild4
Complete1
Alerts
⚠️
2 updates due
CLM-001847, CLM-001832
🚨
1 assessment overdue
CLM-001832 - 3 days
Property
Stage
Peril
Days
Reserve
42 Riverside Drive, Goodna
CLM-2024-001847 · Sarah Mitchell
Restoration
Flood
12
$65k
→
221 Pacific Highway, Oxenford
CLM-2024-001798 · David Thompson
Rebuild
Flood
45
$120k
→
Change Stage

Moving this claim to Assessment. This will be logged.

⚠️This will notify relevant parties.